Last updated: July 2026
These Terms of Service (the “Terms”) are a binding agreement between you and Samford Labs, LLC (“Samford Labs,” “we,” “us,” or “our”), governing your access to and use of Collect and related services (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you are authorized to bind it, and “you” means that organization.
Collect lets you request, collect, and organize documents, information, and signed acknowledgments from the people you serve (“Clients”) through shared links and guided flows. We may update, improve, or change features of the Service from time to time. We may also establish or modify limits (such as storage, requests, or seats) consistent with your subscription plan.
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, for all activity under your account, and for the acts and omissions of any users, administrators, or team members you authorize. Notify us promptly of any unauthorized use.
Paid plans are billed in advance on a recurring basis (monthly or annually) through our third-party payment processor. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method for all fees due.
All fees are non-refundable. You may cancel at any time, and your access will continue through the end of the period you have already paid for; we do not provide refunds or credits for partial periods, unused features, or downgrades. We may change pricing prospectively with reasonable advance notice; changes take effect on your next renewal. You are responsible for any applicable taxes. If a payment fails, we may suspend or downgrade the Service after a grace period.
Free trials. We may offer free trials with feature or usage limits (for example, a capped number of automated messages). We may modify, limit, or discontinue any trial feature at any time, trial benefits have no cash value and expire when the trial ends, and continued access after a trial requires a paid subscription.
You agree not to, and not to permit anyone to:
We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful to us, the Service, or others.
As between you and us, you own the data you and your Clients submit through the Service (“Customer Data”). You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service.
You are the controller of Customer Data; we act as your processor, handling it on your instructions. You are solely responsible for the Customer Data — including its legality, accuracy, and obtaining any notices or consents required from your Clients before collecting their information through the Service. We may use aggregated, de-identified data that does not identify you or any individual to operate, analyze, and improve the Service. Our handling of personal information is described in our Privacy Policy.
We process Customer Data only to provide the Service and on your documented instructions, as described in our Privacy Policy. Where required by applicable data-protection law (for example, the GDPR), we will, on request, enter into a Data Processing Addendum with you. For any cross-border transfer of personal data, we rely on Standard Contractual Clauses or another lawful transfer mechanism.
We use a limited set of vetted sub-processors (for cloud hosting and database, payment processing, transactional email, and error monitoring), each bound to appropriate data-protection obligations. We maintain commercially reasonable technical and organizational safeguards designed to protect Customer Data. In the event of a confirmed breach affecting your Customer Data, we will notify you without undue delay and provide information reasonably available to us; you remain responsible for any notifications you owe to your Clients, individuals, or regulators. No method of transmission or storage is completely secure, and you are responsible for maintaining your own backups of important Customer Data.
The Service, including all software, designs, text, and trademarks, is owned by Samford Labs and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. We reserve all rights not expressly granted. If you send us suggestions or feedback, you grant us a perpetual, royalty-free license to use it without restriction or obligation to you.
The Service relies on third-party providers (for example, cloud hosting, payment processing, and email delivery). Their services are governed by their own terms, and Samford Labs is not responsible for the acts, omissions, content, or availability of any third party.
If we make APIs or webhooks available, your use of them is subject to any rate limits, quotas, and documentation we publish. You are responsible for securing your API keys and for all activity conducted through them. We do not guarantee real-time or lossless delivery of webhooks or API responses; you should design your integrations to tolerate retries and failures. Any third-party integration you enable is governed by that third party's terms.
The Service is provided electronically. You consent to receive all communications, agreements, notices, disclosures, and records from us in electronic form — by email, in-app notification, or by posting to the Service — and you agree that electronic delivery satisfies any legal requirement that such communications be in writing. You may withdraw this consent or request a paper copy by contacting james@samfordlabs.com, though doing so may prevent you from using parts of the Service. You agree that your electronic acceptance of these Terms, and electronic signatures and records generated through the Service, have the same legal effect as handwritten signatures and paper records.
The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. Samford Labs disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or that any data will be free from loss or corruption.
We do not commit to a guaranteed uptime or service-level agreement. We may perform maintenance, and will provide advance notice of planned downtime when reasonably feasible. Any service credits, if offered, are at our sole discretion.
To the maximum extent permitted by law, Samford Labs and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or relating to the Service or these Terms, under any theory of liability, even if advised of the possibility of such damages.
Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you paid to us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00). These limitations are an essential basis of the bargain between us.
You agree to indemnify, defend, and hold harmless Samford Labs and its owners, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party (including your Clients).
These Terms apply while you use the Service. You may stop using and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or as needed to protect the Service or others. Upon termination, your right to use the Service ends. We will make Customer Data available for export for a limited period after termination, after which we may delete it in the ordinary course, subject to any legal retention obligations. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) survive termination.
Please read this section carefully — it affects how disputes are resolved and limits your rights. Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or its Consumer Arbitration Rules, if the dispute qualifies as a consumer dispute), rather than in court. The arbitration will be seated in Dawson County, Georgia, and judgment on the award may be entered in any court of competent jurisdiction.
Class-action and jury-trial waiver. You and Samford Labs agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Samford Labs each waive any right to a jury trial.
Carve-outs. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
30-day opt-out. You may opt out of this arbitration agreement by emailing james@samfordlabs.com within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect any other provision of these Terms.
These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law rules. To the extent any dispute is not subject to arbitration, it will be brought exclusively in the state or federal courts located in Dawson County, Georgia, and you consent to their jurisdiction and venue.
We may update these Terms from time to time. Material changes will be posted on this page with a revised date and, where appropriate, communicated to you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
If any provision of these Terms is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will stay in effect. No waiver is effective unless in writing, and our failure or delay in enforcing a provision is not a waiver of it or of any later breach. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.
These Terms, together with our Privacy Policy and any order form or addendum (such as a Data Processing Addendum) executed between us, are the entire agreement between you and Samford Labs regarding the Service and supersede any prior agreements on that subject. In the event of a conflict, the order of precedence is: (1) an executed order form or addendum, (2) these Terms, and (3) the Privacy Policy.
Questions about these Terms can be sent to james@samfordlabs.com.